Risk disclosure.
Key shipping risk summary.
On this page
Last updated: June 30, 2026.
This page is provided for general information and convenience only. It does not form part of any quotation, booking confirmation, bill of lading, rate confirmation, credit arrangement, or other contract except to the extent expressly incorporated in writing by Setara. All services are subject to the applicable written contract, including Setara's Standard Trading Conditions and any carrier, terminal, customs, warehouse, insurer, or other third-party terms that apply to the shipment. If there is any inconsistency between this summary and the applicable contract, the applicable contract governs.
1. Quotes, rates, and transit information are estimates only
Unless expressly stated otherwise in a written confirmation signed or issued by the applicable Setara contracting entity, all rates, quotations, transit times, sailing schedules, flight schedules, delivery windows, equipment availability statements, customs-clearance timing estimates, and other service information are estimates only. They are based on information available at the time and may change without notice due to market conditions, carrier action, fuel, security, currency fluctuations, congestion, inspections, customs action, terminal conditions, force majeure events, or other factors outside Setara's reasonable control.
Any online quote, pricing calculator, or estimate generated through this website is indicative only and is not a binding offer. A shipment is not accepted and no firm rate is established unless and until the applicable Setara contracting entity confirms the service and rate in writing.
2. The carrier or other service provider may be entitled to limit liability
The party that physically transports, stores, handles, or otherwise performs a portion of the service may be entitled to rely on liability limits, exclusions, time bars, defenses, and conditions imposed by applicable law, international convention, tariff, service guide, bill of lading, airway bill, terminal terms, warehouse receipt, or other governing instrument. Those limits may be substantially lower than the full value of the cargo.
Depending on the mode and route, mandatory or contractual liability regimes may apply to ocean, air, road, rail, drayage, terminal handling, warehousing, customs-related delay, or multimodal segments. Recovery may therefore be limited even where loss, damage, shortage, delay, contamination, or non-delivery occurs.
3. Cargo insurance is not included unless expressly arranged
Cargo insurance is not automatic and is not included in Setara's services unless the applicable Setara contracting entity expressly confirms in writing, in advance, that insurance has been requested and arranged. If cargo insurance is not arranged, the customer bears the risk of any loss or damage in excess of the liability assumed by the responsible carrier, warehouse, terminal, insurer, or other service provider.
Where Setara assists in arranging cargo insurance, it does so only in the capacity expressly stated in the applicable written confirmation, and any insurance is subject exclusively to the insurer's policy wording, exclusions, deductibles, limits, conditions, claims procedures, and solvency. Setara is not an insurer and does not guarantee that any loss will be covered.
4. Customs, duties, taxes, classification, and trade compliance remain your responsibility
Duties, taxes, assessments, penalties, storage, examination charges, demurrage, detention, and other governmental or border-related charges may arise in connection with a shipment. Unless expressly agreed otherwise in writing, those amounts are the responsibility of the importer of record, exporter of record, shipper, consignee, beneficial owner, or other legally responsible party, as applicable.
You are responsible for the accuracy, completeness, and timeliness of all shipment data, customs information, tariff classifications, values, origin statements, free-trade claims, permits, licenses, sanctions representations, export-control information, dangerous goods disclosures, and other compliance-related information supplied in connection with the shipment. Any figures, estimates, or tools provided by Setara for planning purposes are non-binding and do not replace the assessment or determination made by the competent customs or governmental authority.
5. Website tools, calculators, and guidance are informational only
Any duty or tax calculator, dimensional-weight tool, emissions estimate, Incoterms selector, routing aid, service guide, blog content, FAQ, or similar material on this website is provided for general informational and planning purposes only. It is not legal, customs, tax, insurance, accounting, brokerage, regulatory, or other professional advice, and it should not be relied upon as a substitute for obtaining a written confirmation, specialist advice, or a formal determination from the relevant authority.
6. Inaccurate or incomplete shipment information can cause loss, delay, penalties, and extra cost
You are responsible for ensuring that the goods are lawfully tendered, accurately described, properly classified, correctly valued, suitably packed, marked, labelled, blocked, braced, secured, and documented for the intended service and route. You must also ensure that all special requirements are disclosed in advance, including dangerous goods status, temperature control, dimensional irregularities, permit needs, appointment constraints, security requirements, and destination restrictions.
Inaccurate, incomplete, late, or misleading information may result in refusal of service, delay, seizure, inspection, reweigh, reclassification, extra charges, denial of insurance coverage, regulatory exposure, or inability to recover all or part of a loss.
7. Delays and service interruption can arise from events outside Setara's control
Setara is not responsible for delay, non-performance, or additional cost caused by events outside its reasonable control, including weather, labour disruptions, congestion, port or terminal conditions, rail interruptions, customs holds, examinations, governmental action, sanctions, war, cyber incidents, infrastructure failure, equipment shortages, or other force majeure conditions. Unless an express written commitment states otherwise, pickup dates, delivery dates, cut-offs, appointments, and transit times are estimates only.
8. Claims are subject to strict notice, documentation, and time-bar requirements
Any claim relating to a shipment, including claims for loss, damage, shortage, delay, non-delivery, overcharge, contamination, or service failure, may be barred unless made strictly in accordance with the applicable contract, governing law, and any mandatory convention or tariff. This may include requirements to give prompt written notice, preserve packaging and salvage, mitigate loss, permit inspection, provide supporting documents, and commence suit within a specified time.
Liability may also be excluded or limited for indirect, incidental, special, exemplary, punitive, or consequential loss, including lost profit, lost revenue, loss of market, penalties owed to third parties, loss of opportunity, or business interruption.
9. You should review the full governing documents before shipping
Before booking or tendering cargo, you should review the full terms that apply to your shipment, including as applicable:
- Setara's Standard Trading Conditions;
- any written quote, rate confirmation, booking confirmation, service agreement, or bill of lading;
- any applicable cargo-insurance wording, if insurance is arranged;
- the Privacy Policy and other website terms where you submit information through the site.
If you have questions about any service limitation, insurance option, customs responsibility, claims requirement, or risk allocation, you should raise them before booking so they can be addressed in the governing written documents, if appropriate.