Privacy Policy.

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Last updated: June 30, 2026.

Setara Logistics Inc. respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information through setara.ca, our related digital services, and our business operations. Unless and until a group-wide privacy office is established, Setara Logistics Inc. is the organization responsible for personal information collected through this website and under this Privacy Policy. Other Setara entities may be identified at the point of collection or in a service contract for personal information they collect or process in connection with the specific services they provide.

1. Scope

This Privacy Policy applies to personal information collected:

• through our website;
• through contact, quote, rate-request, credit, and newsletter forms;
• in connection with customer, carrier, and vendor communications;
• in connection with transportation, logistics, warehousing, forwarding, drayage, intermodal, ocean, and related services;
• through marketing and business-development activities; and
• through recruiting and careers processes, if and when a careers page is active.

This Policy does not apply to information that is not personal information under applicable law.

2. About the Setara entities

For this website and this Privacy Policy, Setara Logistics Inc. is the responsible organization unless and until a group-wide privacy office is established. Other Setara entities may be responsible for personal information they collect or process in connection with the specific services they provide.

Service delivery may involve one or more Setara entities:

• Setara Logistics Inc. provides freight forwarding, 3PL, and related intermediary services.
• Setara Transport Inc. provides carrier arrangement services, including drayage, intermodal container transport, and FCL ocean services performed through partner carriers under its own service commitments.

The role of the applicable Setara entity in any shipment or account relationship is determined by the governing contract for that service.

3. Accountability and privacy contact

Setara Logistics Inc. has designated a person responsible for the protection of personal information for this website and this Privacy Policy.

Setara Privacy Office
Email: [email protected]

Questions, complaints, requests for access, correction, portability where applicable, de-indexing requests where applicable, and other privacy inquiries may be sent to the contact above. Where another Setara entity is identified for a particular service or relationship, privacy matters relating to that service may be handled by or with that entity.

4. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

A. Contact and identity information

• name;
• employer or business name;
• job title;
• business address;
• business email address;
• business telephone number; and
• account identifiers or internal reference numbers.

B. Communications and inquiry information

• message contents;
• correspondence records;
• call notes;
• requested services; and
• preferences you share with us.

5. Shipment and service information

• origin and destination details;
• lane and route information;
• commodity descriptions;
• shipment value and declared value information;
• equipment and temperature requirements;
• weights, dimensions, and piece counts;
• customs and border-related information;
• proof of delivery and service-event data; and
• names and contact details for consignors, consignees, notify parties, carrier contacts, and site contacts.

6. Credit and financial information

For credit applications and account management, we may collect:

• billing and payment contact details;
• trade references;
• banking details;
• credit history and creditworthiness information;
• tax and business registration details; and
• guarantor information where a guaranty is requested.

We treat credit-application information and banking details as sensitive business information and apply additional safeguards appropriate to the sensitivity of the information.

C. Marketing information

• newsletter signup details;
• consent records;
• engagement data such as email opens or clicks where enabled; and
• communication preferences.

D. Recruiting information

If we operate a careers page or accept job applications, we may collect:

• resumes and cover letters;
• employment and education history;
• references;
• interview notes; and
• other information you choose to provide.

E. Device, website, and usage information

• IP address;
• browser type and device information;
• cookie and similar technology data;
• website interactions;
• approximate location inferred from IP address; and
• security and fraud-prevention logs.

7. How we collect personal information

We collect personal information:

• directly from you;
• from your employer or business counterparties;
• from shipments, booking requests, onboarding processes, and account records;
• from service providers that support our operations;
• from public and commercial sources used for business verification, sanctions screening, credit review, and fraud prevention; and
• automatically through cookies and similar technologies when you use our website.

8. Why we collect and use personal information

We collect, use, and disclose personal information for purposes such as:

• responding to inquiries and requests;
• preparing quotes, rates, and service proposals;
• onboarding customers, carriers, vendors, and service providers;
• arranging, providing, tracking, and supporting transportation, warehousing, forwarding, drayage, intermodal, and related services;
• processing invoices, payments, collections, credit reviews, and account administration;
• verifying identity, authority, business legitimacy, and service eligibility;
• managing security, fraud prevention, cyber-risk monitoring, and legal compliance;
• complying with customs, tax, sanctions, safety, insurance, and regulatory requirements;
• improving our website, services, and customer experience;
• sending service communications;
• sending marketing communications where permitted by law and in accordance with your consent choices; and
• establishing, exercising, or defending legal claims.

We limit collection to what is reasonably necessary for these purposes.

9. Legal bases and consent

Where required by applicable law, we obtain consent for the collection, use, or disclosure of personal information. Depending on the circumstances, consent may be express or implied, subject to applicable legal exceptions.

By providing information to request services, interact with us, or submit forms, you consent to the collection, use, and disclosure of your personal information as described in this Policy, unless a separate notice or agreement applies.

Where information is sensitive, including certain credit-related information, banking details, or other information requiring a higher level of protection, we aim to obtain express consent or other clear authority appropriate to the circumstances.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide some services.

10. Cookies and similar technologies

We use cookies and similar technologies for the following categories:

• Strictly necessary cookies, which are required for core site functions, security, and basic service delivery.
• Analytics cookies, which help us understand website usage and improve performance.
• Marketing cookies, which support advertising, remarketing, and campaign measurement where enabled.

Where required, we obtain consent before using non-essential cookies. Users can manage cookie preferences through our cookie settings tool and through browser controls. For users in Quebec, we aim to provide clear notice of any technology that allows identification, location, or profiling and the means to activate or deactivate those features.

Please see our Cookie Policy for more detail, including cookie categories, purposes, and retention.

11. Automated processing and profiling

We may use tools that help us evaluate website traffic, detect fraud, route inquiries, prioritize leads, or support account and operational workflows.

If we ever make a decision about an individual based exclusively on automated processing where applicable law requires notice or additional rights, we will provide the legally required information and applicable review or request mechanisms.

12. How we disclose personal information

We may disclose personal information to:

• other Setara entities involved in the relevant business activity;
• transportation providers, carriers, drayage providers, rail providers, ocean carriers, terminals, warehouses, and other logistics counterparties involved in the requested services;
• service providers that support website hosting, analytics, customer relationship management, marketing, transportation management, accounting, communications, document management, fraud prevention, carrier vetting, and credit review;
• professional advisers such as lawyers, auditors, insurers, and financial advisers;
• public authorities, regulators, customs agencies, border agencies, law enforcement, and courts where required or permitted by law; and
• buyers, investors, lenders, or other transaction participants in connection with a corporate transaction, subject to appropriate protections.

We use service-provider categories rather than naming every provider because our toolset and vendors may change over time. Examples of provider categories that may be used include CRM and marketing platforms, transportation management systems, accounting tools, carrier-vetting tools, shipper credit-checking services, email and productivity suites, website hosts, and analytics providers.

13. Cross-border transfers and international access

Personal information may be processed or stored in Canada and the United States, and may be accessible to service providers or affiliates in other jurisdictions where they support our business.

When personal information is transferred or made accessible outside Quebec or another home jurisdiction, it may be subject to the laws of the receiving jurisdiction and may be accessible to courts, regulators, or law-enforcement authorities there.

Where required, we assess cross-border processing arrangements, including whether the information will receive protection consistent with applicable legal requirements, and we use contractual and operational safeguards that are appropriate to the sensitivity of the information.

14. Safeguards

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, theft, and destruction. These measures may include:

• role-based access controls;
• contractual confidentiality requirements;
• secure storage practices;
• logging and monitoring;
• cybersecurity controls;
• vendor due diligence; and
• retention and destruction procedures.

No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.

15. Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to meet legal and operational requirements, and to resolve disputes or enforce agreements. When information is no longer required, we delete, anonymize, or securely destroy it, subject to backup, archival, and legal-retention constraints.

16. Your privacy rights

Subject to applicable law and reasonable identity verification, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• withdraw consent, where processing is based on consent;
• request information about our use, disclosure, or service-provider handling of your personal information;
• request deletion, de-indexing, or cessation of dissemination in limited circumstances where applicable law provides those rights; and
• request portability of certain computerized personal information that you provided to us, where applicable law provides that right.

We may decline or limit a request where permitted or required by law.

17. U.S. state privacy

Additional rights may apply if Setara later becomes subject to certain U.S. state privacy laws. We will revisit this issue as our business activities evolve.

18. Children

Our website and services are intended for business users and adults. We do not knowingly collect personal information directly from children through our website for independent use.

19. Breach handling

If a privacy or confidentiality incident occurs, we investigate, document, and respond in accordance with applicable law. Where required, we notify affected individuals and regulators and maintain records of reportable and non-reportable incidents as required by law.

20. Third-party websites and services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy notices.

21. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and update the Last updated date. Where required by law, we will provide additional notice or obtain consent for material changes.

22. Contact us

Questions, requests, and complaints may be sent to:

Setara Privacy Office
Email: [email protected]